Geoff W. Sutton Blog

EFFECTIVE APOLOGIES What Works? Individuals and business leaders often find themselves apologizing or dealing with requests for an apology. Most are seeking forgiveness and many wish to make things right. But correcting mistakes is not always easy. Having an affair destroys most romantic relationships . Some partners do forgive and reconcile. Many do not. In an age of ubiquitous cameras, high speed internet communication, and hackers, odds increase that cheaters will be revealed to a wide audience. Of course, it’s not just the spouse or partner who suffers—children, relatives, and close friends hurt as well. Usually the small stuff can be handled with an “I’m sorry” as long as it appears genuine.  When the offense causes some difficulty, reputable businesses make amends. For example, after incorrect ticketing in China, I was moved to business class–too bad it was only an hour flight! Larger offenses cause more distress and law suits are costly. ...

Tweeden's report of her long felt anger in the face of a revealing photo of sexual harassment by Al Franken makes big news for several reasons. We know sexual harassment knows no political boundaries. It's not just a problem for conservatives who have been under fire. But now there is evidence of a Democrat's sexual assault-- plus a photo and an apology. Leeann Tweeden says she accepted Franken's apology, which adds to the complexity of how to handle sexual harassment in society. Sexual harassment is wrong. No one of a sound mind denies the obvious. Different groups concerned about people who are accused of sexual harassment handle reports differently. This difference raises the issue of what consequences should apply to Franken and others when there is evidence of harassment. Voters will judge when they have an opportunity regardless of what any official administrative group (ethics panels etc.) decides. So, politicians have consequences of a different sort t...

Joseph and Potiphar's Wife /Giovanni Francesco Barbieri, Called Guercino, 1649 National Gallery of Art In an experimental study, people reading accounts of sexual assault performed worse than chance (45.3%) when judging whether a report was true or false. The more confident the judgment, the lower the rate of accuracy (Peace et al., 2012). Charges of sexual assault are clearly a serious matter. Many people are sexually assaulted each year. Most of the victims are women. Yet many innocent people have been imprisoned on false charges and lost years of their lives, which cannot be recovered. The story of Picking Cotton is a powerful reminder of a bright woman who appeared quite credible but was sadly mistaken. Jennifer Thompson was convinced it was Ronald Cotton who raped her. But it turned out she was wrong. Her story was presented in a 60-minutes special in 2011. The point is, when an accused person claims innocence, the person may be telling the truth. In ...