Why do people
do what they do?
Why do some recover from loss whilst others are devastated?
Why do some turn to God and others turn away from God when bad things happen?
Why did she say that?
What were you thinking?
People want answers.
And that desire for answers to why questions has fueled
incredible progress for both the well-being and destruction of humanity and our
planet.
Man’s Search
for Meaning by Viktor Frankl illustrates the human quest
for answers. I suspect that search is why psychology is such a hot college major.
And why I love psychological science. This post is an introduction to thinking
broadly about human nature. It would be nice to have one answer to each why
question. But people are complex. Some short and simple answers might satisfy as
answers to simple questions. But if you take a careful look, simple answers
might not lead to any useful conclusions.
Why questions guide
our search for causes.
In psychological
science as in other sciences, causes can be elusive. Sometimes we feel
fortunate to explain 40% of why people are kind, loving, or violent. Of course
we would like to explain 100% of behavior. But there are so many factors at
work. Even the behavior of young children is hard to explain. I can expect my
granddaughter to smile and look with anticipation if I say the word, “ice
cream.” Politicians learn what words and phrases resonate (i.e., yield
favorable survey responses) with various audiences. We all have a sense of some
simple events or actions that appear to cause changes in human behavior. But
sometimes a constellation of factors must be weighed to explain why
- Some people graduate from high school or college and some do not
- Some people are generous and others are not
- Some people seek peace whilst others seek to kill.
People are complex beings. Complex behavior patterns require
an understanding of many factors.
I have summarized the common ways psychologists think about functioning
in a six factor model I refer to the six part model as SCOPES. Students and
peers have found this model helpful. See what you think. In this post, I
present a description of the six dimensions. You can see examples of published
applications to forgiveness and related topics with my colleague Eloise Thomas
(2005) and in an explanation of love with another colleague, Marty Mittelstadt
(2010). I hope to apply the model to other topics in future posts. I am drawing
on the work of Aaron
Beck and Arnold
Lazarus (especially the idea of multimodal therapy).
The primary
contribution of this SCOPES model is the integration of spirituality
with other aspects of functioning. My second contribution is the addition of social
functioning—a reminder from social psychology that people behave differently in
different settings. The people and events around us influence our thoughts,
feelings, behavior, spirituality—and even our health. Most behavioral
scientists refer to a common triad of cognition (thought), affect (feeling or
emotion) and behavior when describing human functioning or counseling
strategies. Psychology students learn about the biological basis for human
behavior. Students also take courses in social psychology and learn about
personality patterns and the influence of others on behavior. Some students study
the psychology of religion and consider spiritual and religious aspects of
humanity.
So, at the heart of the model are the four familiar
dimensions that define how we respond to life events or COPE (Cognition, Observable behavior, Physiology, Emotion). I add two S dimensions for the Spiritual
core of our being and the Social context in which we live.
Let me suggest using a smart phone, tablet, or other recent
computer example—one that has apps. In
the picture I present a generic phone with customizable apps. Most of our
responses originate in our brains. Human brains respond to stimuli when various
brain systems are activated. We seem to have default settings and a capacity to
run one or more applications at the same time. Let’s take a look at some basic
apps.
S Spirituality
We can think of Spirituality
as our operating system. You can imagine getting your spiritual downloads from the cloud and staying in sync with God
or your concept of the divine. An overwhelming majority of humans have some
form of religion or spirituality. Spirituality is partly prewired (e.g., we
search for meaning and that which is greater than ourselves) but spirituality
is customizable.
Like people using different brand of mobile phones, most of us
are members of different spiritual networks—Buddhist, Christian, Hindu, Jewish,
Muslim and so forth— with many smaller tribes.
Spirituality can of course be expressed in many customizable
apps for such things as praying, singing, dancing, meditating, and religiously
motivated compassion. Spiritual traditions offer hope and encouragement, advice
on daily living, and a path to a fulfilled life. People derive meaning from
their faith and turn to God or spiritual guides for help in coping with the
vicissitudes of life. Many of the world’s religions have been around for
millennia and include ancient proverbs, songs, and stories that inspire the
faithful. When we fail to consider a person’s spirituality, we fail to consider
an enormous dimension of human nature for most people.
C Cognitive functioning- Thinking
I’m thinking broadly about
cognition—thoughts, dreams, mental images, memories. The biological basis for
thinking is prewired. There are structures and processes of perception,
attention, and memory. But we also have software – thinking patterns -- that
helps us use our stored memories to solve problems. As Daniel Kahneman
explains, we tend to avoid effortful thinking. And most of the time we can.
Life does not always present difficult challenges. But we find it
difficult—unnatural I would say—to stop and ponder alternative ways to solve complex
problems.
Nowadays thoughtful people offer competing alternative plans to end the daily killing by warring factions in various countries. The solution to gun-related killing elicits competing thoughts in the USA. People offer competing ideas about abortion, contraception, marriage and other ethical and social concerns. Economists offer different ways to address financial stability, economic growth, and unemployment. Many ideas reflect deep thinking.
Nowadays thoughtful people offer competing alternative plans to end the daily killing by warring factions in various countries. The solution to gun-related killing elicits competing thoughts in the USA. People offer competing ideas about abortion, contraception, marriage and other ethical and social concerns. Economists offer different ways to address financial stability, economic growth, and unemployment. Many ideas reflect deep thinking.
We store other cognitions, which we call beliefs. Beliefs seem
to influence some aspects of behavior. But probably less than we think. Often
our beliefs follow rather than cause our actions as if we find ways to explain
our behavior to ourselves. Most people think beliefs come first and try to get people
to think differently. Cognition includes language and the huge role that plays
in human relationships, including the capacity to encourage or insult,
apologize, request forgiveness, hope, and love.
P Physiological functioning- biology
We can think of the phone’s hardware as our physiological or biological systems. We
come in different colors with customizable aspects to our designs. We have a
default mode that lets us operate even when we are not fully aware of what is
going on (nervous system). We have different capacities for memory and
processing information. Most of us have a dual core. One devoted to the
automatic processing of life and the second to rational and logical thought
that is not routinely engaged but helps us solve difficult problems. (SeeKahneman’s Thinking: Fast and Slow
for one of the best explanations I have found on understanding the fast
processing of stimuli linked to thoughts, feelings, and behavior).
O Observable Behavior
We have apps for behavior as well. Behavior patterns are linked to
beliefs and emotions and physiological functioning along with our spirituality.
A common way to view broad patterns of human behavior is the Five Factor Model.
The five factors reflect an OCEAN of complex patterns.
O Openness—a pattern
of how open people are to new experiences, change, and broad versus more narrow
interests. High openness is linked curiosity and creativity.
C Conscientiousness—a
pattern of impulse control, personal organization, self-discipline, and
goal-directed behavior
E Extroversion-- a
pattern of social interaction, talkativeness, and interaction with others.
A Agreeableness—a
capacity to get along with others, which includes trust, kindness, and
affection, and compassion.
N Neuroticism—a
degree of emotional stability, which includes anxiety, moodiness, and
irritability.
A few of the leading scientists include Lewis Goldberg, Paul
T. Costa and Robert
R. McCrae (references below).
E Emotion
We have
apps for emotions. We readily experience disgust, anger, happiness, sadness,
and anxiety or fear. We can add words and refinements to basic emotional
modules but the emotional modules are tied to cognition and behavior when
activated. Some have more primary modes of feeling than others so some are
quick to anger or quick to feel fearful and anxious. Some people appear to have
highly regulated emotional states at a calm, low frequency level. Others feel
emotions deeply and express a wide range of emotion. We enjoy being around
those who exude positive emotions—up to a point. We tend to avoid those who
present an excess of negative emotions or who fluctuate in ways that seem
extreme compared to our comfort zone.
S Social functioning
People behave differently in different settings. We have
apps for social functioning in space and time contexts. Just think of all the
ways we can connect with people using social media. So we talk with others and
send texts and pictures and videos. We are highly social people. We behave
differently in school and work settings. Spiritual leaders have often commented
on the differences they see in people in religious settings compared to
behavior elsewhere. In the Christian
tradition, I often see people dress differently and monitor their choice or
words and jokes in church. We behave differently around family and friends than
we do around co-workers or strangers.
People behave differently at different times of the day, on
different days in a week, and during different stages of life. The impulsivity
of a two-year old can be winsome and entertaining, destructive in a 22-year old
driver, and deplorable in a 42 year old executive. On the micro level, we may
respond differently early in the morning compared to midday or late at night. Time
and space (social setting) influence the other five dimensions—SCOPE —of human
behavior.
The answers to behavior are rarely found in tweets, blurbs,
and sound-bites.
We need complex answers to complex behaviors.
We can begin our search for answers to why people do what they do using six questions covering the SCOPES
dimensions:
- What did her religious or spiritual beliefs and experiences contribute to her behavior?
- How did his thoughts, memories, and problem-solving ability influence his behavior?
- Given the patterns of behavior we have observed, how might these predict future behavior?
- What health conditions and drugs (prescribed or other) influence his behavior?
- How do her feelings affect her thinking and behavior?
- How do the people and other factors in his environment influence his behavior?
Think complex
thoughts. Think SCOPES.
Sources
Beck,
A. T. (1979). Cognitive therapy and the emotional disorders. New York:
Meridian.
Beck, J., & Beck, A. T. (1995). Cognitive
therapy. New York: Guilford.
Frankl, V. E. (1984). Man's
search for meaning: Newly revised and enlarged (3rd ed.) New York: Simon & Schuster.
Goldberg, L.
R. (1981) Language and individual differences: The search for universals in
personality lexicons. In L. Wheeler (Ed.), Review
of Personality and Social Psychology, Vol. 2. Beverly Hills, CA: Sage.
Kahneman,
D. (2011). Thinking, Fast and Slow. New York: Farrar, Strauss, Giroux.
Lazarus,
A. A. (1989). The practice of multimodal therapy. Baltimore: The Johns Hopkins
Press.
McCrae,
R.R., & Costa, P.T. (1987) Validation of the five-factor model of
personality across instruments and observers. Journal
of Personality and Social Psychology, 52, 81-90.
McCrae, R.R., & Costa, P.T. (1997) Personality trait
structure as a human universal. American
Psychologist, 52, 509-516.
Sutton, G. W. & Mittelstadt, M. W.
(2012). Loving God and loving others: Learning about love from psychological
science and Pentecostal perspectives. Journal
of Christianity and Psychology, 31,
157-166.
Sutton, G. W., & Thomas, E. K. (2005). Restoring
Christian leaders: How conceptualizations of forgiveness and restoration can
influence practice and research. American Journal of Pastoral Counseling,
8, 29–44.
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